SHIPPING + RETURNS


 

 

1. SHIPPING POLICY 

 

TO COINCIDE WITH THE LAUNCH OF ARJÉ’S ONLINE STORE, FOR A LIMITED TIME ONLY WE WILL BE OFFERING FREE GROUND SHIPPING FOR ALL U.S NATIONAL ORDERS, AND FREE INTERNATIONAL SHIPPING FOR ALL ORDERS OVER $2,000*.

U.S. UPS Two Day and Next-day shipping is available for an additional charge (please see chart below).

Orders placed before 1:00 p.m. ET on business days begin processing on that day; orders placed after 1:00 p.m. ET begin processing on the next business day. Orders received after 1:00 pm ET on Friday will be processed the following Monday.

 

 SHIPPING OPTIONS

ORDER WEIGHT**

UPS GROUND*** 

(1-5 Days)****

UPS TWO DAY

UPS NEXT DAY

NEW YORK TRI STATE AREA 

1-4 Ib
4-8 Ib
8 + Ib

FREE
(For a limited time Only)

$21 
$23
$27

 

$35
$40
$45

 

CONTINENTAL US

1-4 Ib
4-8 Ib
8 + Ib

FREE
(For a limited time Only))

$30
$50
$70

$35
$40
$45

 

INTERNATIONAL STANDARD 

(5-10 days)****

INTERNATIONAL EXPRESS

(2-5 days)****

NOTES

INTERNATIONAL

International Standard Shipping Rates, Duties + Taxes will be calculated upon your checkout. 

 

International Express Shipping Rates, Duties + Taxes will be calculated upon your checkout. 

 

FREE International Shipping for all orders over $2,000*
(For a limited time only.)

 

*Order total, before any applicable sales tax is added

**Order weight includes Packaging.

***UPS Ground transit times may vary, especially during peak shipping season, and cannot be guaranteed. For urgent orders, please choose UPS Two-Day or UPS Next-Day shipping.  

****Shipping days are always counted as business days and exclude weekends.

 

 SHIPPING CARRIERS

All National orders (within the U.S) are shipped using UPS.

All International orders are shipped using YAKIT. YAKIT International Standard Delivery uses your country's postal service to deliver to you. YAKIT International Express Delivery uses DHL to deliver to you.

The order total is guaranteed at checkout and you will not be charged any additional fees at delivery. All orders are insured while in transit until delivery to the shipping address*.

We are unable to re-route packages once they have been shipped in the shipping address*, so please check all shipping details carefully before submitting your order.

When the package is delivered, the package and its contents is the sole responsibility of the customer. 

Delivery times do not include weekends or holidays. Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe. 

*The shipping address is the one indicated by the customer in the order submitted.

 

INTERNATIONAL SHIPPING

Our International Shipping service is currently only available for CANADA, MEXICO, EU + TURKEY with delivery within 2-10 business days. International shipping rates vary by country and range from approximately $40 to $110 based on the total weight and value of your order. To see the shipping cost for your order, place items in your bag and begin the checkout process: add your billing and shipping information and continue to the next step to view your shipping cost.

 

USA TAXES FOR NATIONAL ORDERS 

For National shipping (within the U.S) orders are subject to sales taxes determined by law. Taxes will be applied upon your check out depending on the final destination of your order. 

 

FEES, TAXES, AND/OR DUTIES FOR INTERNATIONAL ORDERS

International orders are subject to duties and VAT/taxes/IVA or others, determined by the country to which they are shipped. These fees are the responsibility of the recipient. 

In order to provide you the most seamless, transparent and effortless service, all of your duties will be calculated during your final checkout and can be paid for when you complete your order. You will not be charged any additional fees at delivery. 

We are required by law to list directly on the package the full retail value of items ordered and contained therein. We cannot mark any package as a gift to avoid customs and duties fees. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion. For more information on customs fees and procedures, please contact your local customs office.

Orders refused at the point of delivery will incur return shipping charges as well as a restocking fee equivalent to the duties and taxes levied upon the original shipment.

 

HOLIDAY SHIPPING SCHEDULE 

We will not be shipping on the following days: 

  • Monday, May 29, 2017
  • Tuesday, July 4, 2017
  • Monday, September 4, 2017
  • Thursday, November 23, 2017
  • Monday, December 25, 2017
  • Monday, January 1, 2018

For U.S. delivery by Christmas day, orders must be placed before 1:00 p.m. ET on December 20th (via two-day air) or before 1:00 p.m. ET on December 21st (via next-day air).

 

2. RETURN AND EXCHANGE POLICY

 

RETURNS

For national shipping (within the U.S) we accept returns for most we accept returns for most unused, unworn, unwashed, unaltered, undamaged, and odorless items (*see the exceptions bellow) WITHIN 14 DAYS OF THE PURCHASE DATE. All returned items must be accompanied by original A R J É packaging, such as boxes, hangers, and garment bags.

For an item to be eligible for return:

  • It must be unused, unworn, unwashed, unaltered, and undamaged, and odorless.
  • It must have all original tags attached.
  • It must be returned in with all original ARJÉ packaging. 

Request a Return Authorization (RA) number by emailing Returns@Arje.com with your order number and the name of the item(s) you would like to return. 

Returns exceeding 14 days will not be processed.

For International orders we only accept an exchange for another product, upon stock availability, or a credit voucher, but no returns are accepted. (see conditions below).  

 

RETURN EXCEPTIONS

*Undergarments, swimwear, and body suites, sale items, special-order or custom fit items, or items damaged through normal wear and tear.are not eligible for returns (a sale item is any marked down item).

 

HOW DO I RETURN 

  • Request a Return Authorization (RA) number by emailing Returns@Arje.com with your order number and the name of the item(s) you would like to return.
  • After receiving your RA number, note it below along with the return code(s) for the returned item(s). If your order was shipped to an U.S. address, you’ll receive a pre-paid UPS return label via email.
  • Re­package the item(s) you would like to return.
  • Write the RA# on the outside of the return box. Return packages without a visible RA# will be refused.
  • Leave your return shipment at a UPS drop-off location

We’ll let you know as soon as we’ve received your return and processed your refund. We do not accept liability for missing packages or damage of returned merchandise.

 

EXCHANGE

If you would like to exchange an item, please first check our online available stock and email us your exchange request, and we will hold your request, upon stock availability, for your exchange, provided the item(s) returned to us comply with the A R J É exchange conditions stablished below. 

We accept exchanges for most unused, unworn, unwashed, unaltered, undamaged, and odorless items (*see the exceptions bellow) within 14 days of purchase for national orders (within the U.S.) and within 20 days of the purchase for international orders.

All exchanged items must be accompanied by original ARJÉ packaging, such as boxes, hangers, and garment bags.

For an item to be eligible for exchange:

  • It must be unused, unworn, unwashed, unaltered, and undamaged, and odorless.
  • It must have all original tags attached.
  • It must be exchanged with ALL original ARJÉ packaging.

NOTE: Exchanges exceeding 14/20 days will not be processed.

 

EXCHANGE EXCEPTIONS

*Undergarments, swimwear, and body suites, sale items, special-order or custom fit items, or items damaged through normal wear and tear.are not eligible for returns (a sale item is any marked down item).

 

HOW DO I EXCHANGE

  • Request a Return Authorization (RA) number by emailing Returns@Arje.com with your order number and the name of the item(s) you would like to exchange. 
  • After receiving your RA number, note it below along with the return code(s) for the returned item(s)
  • If your order was shipped to an U.S. address, you’ll receive a pre-paid UPS return/ exchange label via email. 
  • If your order was shipped to an International address, you'll receive a pre-paid return/exchange label via email from a specific shipping carrier in your local area. 
  • Re­package the item(s) you would like to return for an exchange. 
  • Write the RA# on the outside of the return box. Return packages without a visible RA# will be refused.
  • For all National orders leave your return shipment at a UPS drop-off location.
  • For all International orders you will receive an email with instructions depending on your location of how to return the package. 

We’ll let you know as soon as we’ve received your return and processed your refund. We do not accept liability for missing packages or damage of returned merchandise.  

 

REFUNDS 

Refunds and exchanges are issued once merchandise has undergone a quality control check and will be issued in original form of payment. Shipping fees are non-refundable.

ARJÉ may refuse any returns or exchanges that do not comply with our conditions stated above. We will send you an email when your return package is delivered back to our warehouse, checked and the return has been accepted. Please note, returns and exchanges take us 3-10 business days to process upon reaching our facility. Thus, once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.


WHAT IS THE CHARGE FOR RETURN SHIPPING and or EXCHANGE

SHIPPING RETURNS are ONLY applicable for national orders, within the United States for items purchased at full price, if returned within 14 days of purchase. Free Returns are only applicable for Items that initially qualify for free shipping. If your item did not initially qualify for free shipping, you will be charged to return your item. Your charge will be communicated via email depending on the weight of what you are returning.

EXCHANGES are applicable for national and international orders for items purchased at full price, if returned within 14 (national) or 20 (international) days of purchase. Free Exchanges will be offered for all items being returned back to our warehouse. You will be charged a new shipping fee for the new exchange item being sent to you. The shipping fee will be depend upon your new item and will be quoted to you upon checkout.
 

3. DAMAGES, INCOMPLETE & INCORRECT ORDERS

 

What if I receive a damaged or defective item?

  • If you receive a defective or damaged item, please contact us immediately at Info@Arje.com
  • Damages must be claimed within 24 hours of delivery receipt.
  • Damaged items must be unworn and unwashed with the original tags attached and packaging in sellable condition as per The ARJÉ return policy

If you have received an item in error, or are missing an item from your order, please contact Customer Service at Info@Arje.com with the order confirmation number and the style code of the missing or incorrect items. Our team will review the information and correct delivery errors free of charge.

 

 4. TRACKING

 

How do I track my package?

You will receive a shipping confirmation email containing a tracking number for national and international order once your order has shipped. You may track your package using the number provided in the email. If you did not receive a confirmation email, please contact Customer Service during regular business hours and they will assist in locating your order Info@Arje.com

 

5. SIGNING 

 

We require a signature on all national and international orders. 

 

6. PAYMENT 

 

We accept PayPall, Visa, MasterCard, American Express, Discover, JCB, and Diner’s Club. Please note, once an order has been placed, it cannot be cancelled or modified. We apologize for any inconvenience. 

 

7. MORE QUESTIONS

 

Please email us at Info@Arje.com for further questions or clarifications. We're here to answer your questions about existing orders, shipping, and returns Monday through Friday, between 9:00 a.m. and 6:00 p.m. EST